Return policy
Return Eligibility
Returns are accepted within 7 days of receiving your order. To qualify for a return, products must be unused, unopened, and in their original packaging.
Non-Returnable Items
- Customized or personalized products
- Promotional or clearance items
- Products that show signs of use or damage caused by the customer
How to Initiate a Return
Please contact our customer support within 7 days of receipt to initiate the return process. Provide your order number and reason for return.
Refund Process
Once we receive and inspect the returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect product.
Contact Us
If you have any questions about returns, please contact us at:
Email: support@elara.com
Phone/WhatsApp: 0822-2339-5757
Alamat: Elara Ruko x No. 39 Komplek Bumi Panyawangan Cileunyi - Kabupaten Bandung 40622
Email: marketing@elara.id
Telepon: 1122334455
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